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Terms & Privacy

Welcome to Auntie Puff’s Sweets and Treats! Please take a moment to read and understand our Terms and Conditions and our Privacy Policy. By using our website and purchasing our products, you agree to comply with these terms. If you have any questions or concerns, feel free to contact us.

1. Sales and Returns

  • All sales are final. We do not accept returns or exchanges for our baked cookies, cakes, cookie cutters, or other baking accessories unless the product is damaged upon receipt.
  • In the case of a damaged product, please contact us within 3 days of receiving the item. We will assess the damage and may offer a replacement or refund at our discretion.

2. Product Information

  • We strive to provide accurate product descriptions, images, and pricing information on our website. However, we cannot guarantee that all information is error-free. We reserve the right to correct any errors and cancel orders if necessary.

3. Payment

  • We accept various payment methods, including Visa and Mastercard. Payment is due at the time of purchase.
  • Prices are listed in US dollars and do not include taxes or shipping fees unless otherwise stated.

4. Shipping and Delivery

  • We aim to ship orders promptly, but delivery times may vary. Most orders will ship within 2-3 business days, depending on availability.
  • Shipping costs and delivery options will be displayed during the checkout process. Shipping fees are non-refundable.

5. Privacy Policy

  • We respect your privacy and protect your personal information as outlined in our Privacy Policy. By using our website, you agree to our Privacy Policy. See below for more information.

6. Intellectual Property

  • All content, including but not limited to text, images, logos, and product designs, is the intellectual property of Auntie Puff’s Sweets and Treats. Unauthorized use or reproduction of our content is prohibited.

7. Liability

  • We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
  • Our liability for any product defect or damage is limited to the purchase price of the product.

8. Governing Law

  • These Terms and Conditions are governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of the State of Texas.

9. Changes to Terms and Privacy

  • We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and your continued use of our website and services constitutes acceptance of the updated terms.

10. Contact Information

  • For any inquiries or concerns regarding these Terms and Conditions, please contact us at thedaesblog@outlook.com.

Privacy Policy

Effective Date: October 1, 2023

At Auntie Puff’s Sweets and Treats, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services. By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website and services:

  • Personal Information: We may collect your name, email address, phone number, and billing/shipping address when you make a purchase or create an account.

  • Payment Information: When you make a purchase, we collect payment details such as credit card information or other payment methods. Please note that we do not store your payment information; it is securely processed by third-party payment processors.

  • Usage Data: We automatically collect information about your use of our website, including your IP address, browser type, device information, and website activity (e.g., pages visited, actions taken).

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

  • To process and fulfill your orders.
  • To communicate with you about your orders, promotions, and updates.
  • To improve our website and services.
  • To personalize your experience and display content tailored to your interests.
  • To analyze website usage and performance.
  • To protect the security and integrity of our website.

3. Data Sharing and Disclosure

We may share your information with third parties under the following circumstances:

  • With service providers and vendors who assist us in operating our website and providing our services (e.g., payment processors, shipping companies).
  • To comply with legal obligations, including responding to requests from law enforcement or government authorities.
  • In the event of a business transfer, such as a merger, acquisition, or sale of assets, where your information may be transferred to the new entity.
  • With your consent or as otherwise disclosed at the time of data collection.

4.Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request the deletion of your personal information.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the instructions in our emails or contacting us directly.

5. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of online transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.

6. Changes to this terms and Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most recent version will always be posted on our website.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at auntiepuffssweetsandtreats@gmail.com.

Thank you for trusting Auntie Puff’s Sweets and Treats with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable experience on our website.

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