At Auntie Puff’s, we’re dedicated to ensuring your delightful experience with our cookie cutters and sweet creations. Our commitment to customer support and satisfaction is unwavering. Whether you have questions, encounter issues, or need assistance, we’re here to provide you with the guidance and support you need. Explore our comprehensive customer support resources and get in touch with our friendly team for personalized assistance. Your sweetest moments begin here, and we’re here to make them even sweeter.
All transactions will be process via Square.
Square works with any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB, or UnionPay International logo. Square also supports mobile wallets such as Apple Pay, Google Pay, and Samsung Pay.
The following card types are accepted:
Credit
Corporate
Debit (processed like credit)
Prepaid
Rewards
All prices shown do not include tax.
Tax will be added at checkout.
All transactions will be process via Square and are secure.
Please visit Square at https://squareup.com/us/ to review their security policies.
All sales are final at Auntie Puff’s Sweets and Treats. We do no accept returns from customers.
However, at Auntie Puff’s Sweets and Treats we guarantee the quality of our delivered product and will replace at no charge to the customer any delivered defective products and/or any products that are damaged in the shipping process. We will also replace any product lost in shipment.
We only provide replacements. Refunds are not provided.
Please follow the replacement process below:
1. Replacement Window: Customers must initiate replacement requests within 10 days of the original order processing date.
2. Eligibility: To be eligible for a return, photo evidence of a defect and/or shipping damage must be provided.
3. Replacement Process: Please send an email to auntiepuffssweetsandtreats@gmail.com describing the reason for the replacement request accompanied by a photo of the defective product and/or a product damaged in shipping. If the photo shows evidence of a product defect and/or evident shipping damage is confirmed, we will promptly ship a replacement part to the customer.
We appreciate your understanding and cooperation in making the return process as efficient as possible. If you have any questions or need assistance, don’t hesitate to contact our customer support team at auntiepuffssweetsandtreats@gmail.com.
Generally speaking…no.
However, if you purchase a product made from the PA-12 carbon fiber filament, you can wash them in the dishwasher. The PA-12 carbon fiber filament withstands heat up to 350 degrees F.
Otherwise, hand wash with warm soap and water.
Generally speaking…no.
However, if you purchase a product made from the PA-12 carbon fiber filament, you can use them in the oven. The PA-12 carbon fiber filament withstands heat up to 350 degrees F.
As a result, this heat resistance makes the PA-12 cookie cutters suited for making freshies.
Yes, most certainly.
Email us at auntiepuffs@gmail.com with your request and we will let you know as soon as possible if we can accommodate your request along with pricing.
Our 3D print volume is 11″ x 9″ x 11″.
We would love to hear from you today!
Yes, if you buy one made from PA-12 carbon fiber filament.
The PA-12 carbon fiber filament withstands heat up to 350 degrees F.
All other materials will melt in the oven.
Yes, if you buy one made from PA-12 carbon fiber filament.
The PA-12 carbon fiber filament withstands heat up to 350 degrees F.
All other materials will melt from the heat of a pancake griddle.
We recommend cooking your pancakes at the lowest temperature possible to avoid damaging the cutters. Most certainly, do not exceed 350 degrees F.
